Claro
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Claro Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Claro has 1.4 star rating based on 107 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Claro to a friend or colleague.
- Rating Distribution
Pros: I can find any, Mobile devices available, Affordable.
Cons: Pathetic service lies and more lies, Quality of service, Terrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Claro has 1.4 star rating based on 107 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Claro to a friend or colleague.
- Rating Distribution
Pros: I can find any, Mobile devices available, Affordable.
Cons: Pathetic service lies and more lies, Quality of service, Terrible customer service.Recent recommendations regarding this business are as follows: "Not at this moment, until my request has been granted. I am dissappointed in all the time I have innvested to receive a simple response. As an elderly person & recently having lost my husband, this have been an agonizing challenge, for me. Please assist.", "Do not use this service", "Go with a different provider", "Do not join", "Do not get sucked into this gimmick".
Most users ask Claro for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Claro Reviews
"Esim con una nueva línea con contrato"
I went to get a phone and with no issues i got one. The person had great customer service and was attentive to my needs.
"Obtain Invoices for legal case"
Hello, Time sensitive. I am dealing with a legal matter related to inheritance. My attorney needs copies of all monthly bills from 2018, 20119, 2020, 2021 &...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Obtain Invoices for legal case
Hello,
Time sensitive.
I am dealing with a legal matter related to inheritance.
My attorney needs copies of all monthly bills from 2018, 20119, 2020, 2021 & Jan. & March of 2022.
Original request made on the 28th.
Was told I would receive the above requested by yesterday - to no avail.
Spent over 4 - 5 hours (via: (tele, Botchat, emails, surveys, transfers to wrong numbers & email addresses) trying to follow/up with this request & have only been given the runaround.
As a loyal customer, This is unfair & abusive.
I need help...please .
If you are unable to obtain this information, please email my daughter & I with a simple document stating that you cannot provide me with this information.
Simple...
I am a senior with severe anxiety & panic attacks, and mourning my husband's death, a few months ago.. Please, please assist...
I kindly ask for a reply.
Thank you,
- Affordable
- Wrong tele numbers emails on internet
- But not to assist with other
- Customer services lack of info no answers no follow ups
Preferred solution: Monthly statements for an inheritance case stemming from 2018. This has been frustrating, and unacceptable to not receive a simple reply.
User's recommendation: Not at this moment, until my request has been granted. I am dissappointed in all the time I have innvested to receive a simple response. As an elderly person & recently having lost my husband, this have been an agonizing challenge, for me. Please assist.
Kissimmee, Florida
Worst customer service I have ever experience in my life.
I have been back and forth with them since back in October of 2023 trying to cancel my account after me sending all paperwork and emails back in November and even having any cancellation number I receive an email saying that I owe $70 or 2 months of service that I never used back in December when I called spoke to Ms Wendy and even she took the time to look into the file and find out that it was a cancellation and something else in the system she elevated the case to customer service and they were supposed to call me back which they never did. I called back today Tuesday to verify the status because I was never called back I just find out that my account is on collection again and that I have to pay that money before they can even think about canceling the service. I tried many times to give her the cancellation number which she refused to take on top of that she hung up the phone on me but I still stuck with a bill that I don't owed
User's recommendation: Do not get sucked into this gimmick
What kind of service ? You didn't say and I'm too lazy to research it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Esim con una nueva línea con contrato
Preferred solution: Nothing
San Juan, San Juan Municipio
Do not use this provider
User's recommendation: Go with a different provider
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
São João Del Rei, Minas Gerais
I recently moved to guatemala have a little problem. With my job, I need an extension for just a week. If you can please help me I would truly appreciate it
- Good service in guatemala
- Not enoughhelp in stores
Preferred solution: I recently moved to Guatemalai'm having a little problem with my job I'm asking for an extension for a week. If you can please help me. I would be most appreciated i've been with you for9 months, Please help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Maceio, Alagoas
Recently moved to guatemala. And I would like an extension for a week if you could please help me.
- Good service in guatemala
- Not enoughhelp in stores
Preferred solution: An extension for a week
User's recommendation: You're just gonna have to take your time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hi I want to top up my SIM card
Preferred solution: Friend phone top up I bought here online make sure it the right one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Guatemala City, Departamento De Guatemala
I recently moved to guatemala, And I'm having a little problem getting another job. I just need an extension for1 week it would be Absolutely a godsend. If you can help me with my problem Please help
User's recommendation: Just say what you really mean and maybe they'll help you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paiwas, Región Autónoma Del Atlántico Sur
Problem with mobile recharge
On 1-15-24 I paid for a recharge for 505-****-**** in the amount of $22.29. It turns out the Claro cell tower is or has been out of commission and the person for whom I added funds has not been able to use the internet as needed.
I have tried to get mobile recharge to call me but have not been successful. Claro tower is not fully functional and I would like to switch to Tigo mobile tower. if you need further explanation or clarification please contact me at 713-539-****. Javier Tamayo.
Coincidentally the US customer service phone number you offer is not a working number.
Solution: either refund my money or transfer service to Tigo cell service. thank you
- Does not work properly
Preferred solution: Full refund
Makati City, National Capital Region
Just joined n its terrible customer service
- Price
- Poor customer service
Preferred solution: Someone 2 talk 2
User's recommendation: Do not use this service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Guayama, Puerto Rico
Resolved: Resolver problema
Company fixed the issue and I have been provided with apology. The problem was, dificulty in getting a transfer code to move my phone number to another carrier.
- Malo
- Malo
Preferred solution: Codigo de desboqueo de equipo
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Recharge not activate
Preferred solution: Full refund
Bellevue, Washington
Problem with their services
User's recommendation: Do not join
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Bad credit report after repeated calls regarding cancellations and payment credit
User's recommendation: Run from the company!!!
Pharr, Texas
Desbloquear mi iPhone para activarlo con ustedes
San Juan, San Juan Municipio
Puerto Rico claro company has turned around and has become the worst company to deal with
User's recommendation: Look around internet service in Puerto Rico has always been rated pretty bad claro just exemplifies it
About
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Claro is a media corporation that specializes in providing Internet and TV-related services. The corporation is headquartered in Puerto Rico. Claro operates mainly in South America. The company has resident offices in Ecuador, Brazil, Guatemala, Peru and Nicaragua. The corporation offers a large number of services such as IPTV, Dish TV, international mobile roaming, 3G and 4G Internet connection. Claro also provides different mobile roaming tariffs in collaboration with companies like Samsung, Sony and LG. In addition the company has recently launched a mobile application for Android and IOS smartphones.
Claro is ranked 613 out of 2019 in Telecommunications category
USA, Other
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With your list of “Cons” you posted I’m betting you never hear from them.
I promptly received a reply with clear instructions. Was concerned, but at the time, I had absolutely nothing to loose. Glad for the opportunity to express myself.
Sure you did loser. It was already after business hours when you posted the complaint.
Nice try. And major karma your way for lying.