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A constant blinking blue light on the internet box that results in no internet connection. Had called the phone number on the box 787-775-**** disconnected; called 787-282-**** no one answeres; call

Claro - A constant blinking blue light on the internet box that results in no internet connection. Had called the phone number on the box 787-775-**** disconnected; called 787-282-**** no one answeres; call
Claro - A constant blinking blue light on the internet box that results in no internet connection. Had called the phone number on the box 787-775-**** disconnected; called 787-282-**** no one answeres; call
Claros customer service representatives at a nearby mall in Puerto Rico are nothing more than robots. Claros internet service box only works once in a blue moon. I tried canceling last month but they said Im under contract. They agreed to lower my payments at $5 less. Dont know how to proceed with this horrible company.

User's recommendation: Stay away from CLARO… their service is horrible.

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ID
#3448521 Review #3448521 is a subjective opinion of poster.
Location
Orlando, Florida
Preferred solution
Let the company propose a solution

Take advantage of senior by lying in there face about free service and you ended paying for service that never was received

I was lying I check my credit without permission and gave free phone and a contract that I didn't agreed. He is the supervisor of Rio Hondo Bayamon. The only customer services people that come to that store are senior that your staff has take advantage of. It's a disgraced
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ID
#3684526 Review #3684526 is a subjective opinion of poster.
Location
Boston, Massachusetts
New Reviewer

Problem with a product

I HAVE CALLED AND MESSAGED YOUR COMPANY FOR 5 DAYS AND STILL HAVE NOT GOTTEN A CALL BACK. IM HAVING AN ISSUE WITH MY CLARO ANTI ACNE MACHINE AND HAVE NOT BEEN ABLE TO REACH ANYONE!

User's recommendation: DONT EXPECT ANY CUSTOMER SUPPORT FROM CLARO!

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ID
#3680064 Review #3680064 is a subjective opinion of poster.
Cons
  • Inefficient technical support
Loss
$2336
Preferred solution
A replacement for a defective Claro Anti Acne device that won't even hold a charge for one 3 minute treatment!
Claro may have the latest state of the art equipment and tecnology but... Hope to God you never have a problem. They will not solve it. I have been with Claro many years and have even worked there. Every time you have some kind of problem it simply turns into a big...
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ID
#3674514 Review #3674514 is a subjective opinion of poster.
Location
Bayamon, Puerto Rico
New Reviewer

Unable to contact Claro's technical support.

I am having problems with the WI-FI system and can't find Claro's technical support on a Sunday. They're either awol or don't operate on Sundays. The website is useless for this purpose.

User's recommendation: Find another provider.

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ID
#3598409 Review #3598409 is a subjective opinion of poster.
Location
Bayamon, Puerto Rico
Pros
  • Friendly service
  • Affordable
Cons
  • Inefficient technical support
Preferred solution
Reliable technical support on weekends.
New Reviewer

To return product

I had already called to cancel this order. I got a response that I would be contacted. No one ever contacted me. Instead I received the Flat Belly Shake Product. I want to cancel my subscription and have all of my money returned. Please contact me and let me know that you received my message and have returned my money. Lynne Fries Lynne93463@***.com
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ID
#3568889 Review #3568889 is a subjective opinion of poster.
Location
Santa Ynez, California
Cons
  • No phone
Preferred solution
Full refund

I cant use the phone i bought until i get a code

My husband purchased an unlocked phone online. We cant use it because its locked to Claro. Please call me Laura Scott at my husbands number 318 572****, John Scott.
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ID
#3534474 Review #3534474 is a subjective opinion of poster.
Location
Shreveport, Louisiana
New Reviewer
Original review updated by user Apr 05, 2022
I live in the US and have a house in PR which I monitor through a security system. I have been paying Claro an outrageous fee to provide internet fir my security system. Five months ago, I lost access to my security system. I made several calls to Claro to try to find...
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1 comment
#2174467

Claro

ID
#3462564 Review #3462564 is a subjective opinion of poster.
Service
Claro Internet Service
Cons
  • All
  • Pathetic service lies and more lies
  • Tricks to collect monies from consumers
Loss
$545
Preferred solution
Full refund

Suspended Account - Incorrect Customer and billing Information

Hello, I have tried numerous times to call in to Clara to pay my bill and I have failed over eight times for various reasons: 1. Customer Service (English) "headset" has a bad mic 2. Customer Service keeps putting me into a loop with call transfer going back to the person at #1 3. Account email incorrect 4. Account address incorrect 5. Calls are constantly transferred with failures regarding connectivity, transfers, call handling, payments, canceling suppension 6. No mailed bill; incorrect address 7. No emailed bill; incorrect address 8. Calls continually transferred back to the person who was trying to get me to the right area to pay the bill to lift my account's suspension 9. No one really knows what is going on 10. It is impossible to believe that this company can get anything done

User's recommendation: Be careful.

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ID
#3372823 Review #3372823 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Being charge for payment already made

I pay to thes number 6971**** no good my number 6971**** cant you fix I pay 10 in bicoint thanks you
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ID
#3337767 Review #3337767 is a subjective opinion of poster.
Location
Haines City, Florida

Good service

Good service was able to solve problems and pay what I was trying to pay. thanks Got my phone problems solved.

User's recommendation: use it.

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ID
#3312155 Review #3312155 is a subjective opinion of poster.
Location
Bayamon, Bayamon

Internet down WiFi

I live in a area in PR that has no cable so had to get wifi. When it is working It is fine however; It goes out at least 12 days per month. I have to drive 25 miles each time to complain and still have not received a valid explanation. Just swirhed to Hughes net and is perfect.Service
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ID
#3288278 Review #3288278 is a subjective opinion of poster.
Location
Redwood City, California

Discust my bill

I would like to talk to someone about my service the TV is not working the phone is another disaster I would like to connect a fax machine as well in USA I pay less and have more than Dominican Republic can someone help
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ID
#3261746 Review #3261746 is a subjective opinion of poster.
Location
La Romana, Provincia De La Romana

Cannot get through to a person...horrible service

I tried to contact this company to report a stolen phone noone answers or calls back despite receiving a message that someone will call back.

User's recommendation: Dont waste your time.

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ID
#3258519 Review #3258519 is a subjective opinion of poster.
Location
Port Saint Lucie, Florida
New Reviewer

Switch service to my name

Claro - Switch service to my name
I have no complaint yet. My wife lives in Santo Domingo and her brother has a contract with Claro. I want to switch services in my name and upgrade the plan. I want to pay for the plan myself.
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ID
#3252404 Review #3252404 is a subjective opinion of poster.
Location
Santo Domingo Este, Santo Domingo
Preferred solution
Let the company propose a solution
New Reviewer

No responden

Estoy en EEUU y mi internet no funciona solo me permite llamar directo aquí en el país y en número prepago.

User's recommendation: Más atención.

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ID
#3250011 Review #3250011 is a subjective opinion of poster.
Location
Lancaster, Pennsylvania
Loss
$84
Preferred solution
Que me funcione el internet y las llamadas internacionales

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