Claro
Claro Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Claro has 1.4 star rating based on 116 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Claro to a friend or colleague.
- Rating Distribution
Pros: I can find any, Mobile devices available, Affordable.
Cons: Pathetic service lies and more lies, Quality of service, Terrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Claro has 1.4 star rating based on 116 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Claro to a friend or colleague.
- Rating Distribution
Pros: I can find any, Mobile devices available, Affordable.
Cons: Pathetic service lies and more lies, Quality of service, Terrible customer service.Recent recommendations regarding this business are as follows: "Stay away from Claro PR!", "Be more courteous to your customers", "Maybe not buy Claro until you can be assured you get what you want. I took Claro’s word that I’d get good service. Oh well", "Claro is Number one", "No! Go somewhere else, we are now with Tigo, but only a few days so I cannot review them.".
Most users ask Claro for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Claro Reviews
"Esim con una nueva línea con contrato"
I went to get a phone and with no issues i got one. The person had great customer service and was attentive to my needs.
"Claro is the home of thieves and liars! Avoid at all costs, or it will indeed cost you!"
This is my experience after four months of struggling to get any cooperation from this joke of a company. Absolutely the worst company! I have had Claro...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Update:
It has been more than two years and Claro PR has done nothing but act like they tried to contact me.
They have my email. They have my phone number.
Read their reviews and save your time, money and frustrations and avoid there service! I repeat, avoid this service.
Phone conversations and person to person conversations or things said were NOT done!
After three days is the initial installation and non working equipment and service, false promises, and no response or resolution over two years can frustrate a customer.
Stay away from Claro!
- Claro pr
Preferred solution: Account money owed rescinded.
User's recommendation: Stay away from Claro PR!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pereira, Risaralda
Claro is the home of thieves and liars! Avoid at all costs, or it will indeed cost you!
This is my experience after four months of struggling to get any cooperation from this joke of a company. Absolutely the worst company!
I have had Claro cellular service for four months, had to 'recharge' the balance three times.
The last time I paid, 15/09/2024 my phone stopped working so I came back in, waited an hour to speak to someone. That zombie minion was just incompetent and finally tells me its not possible because the sim cards must have been purchased on the street and not in an authorized store. Well, that is not true, I bought them in the Claro store myself. After almost 40 minutes more, they finally decided the supervisor needed to get involved.
What a joke, she is just the worst, no way would she work in a store outside of Claro! They just don't care, they are the biggest provider only because of the number of antennas and simply do not care about the customer. You should avoid this company completely, but if you somehow end up in a terrible contract, do everything to stay away form these to people in the photos.
Save yourself a lot of headaches and grief, use a different provider and flee, get as far away from Claro as you can. I hear only bad things about this company, they take your money and don't provide service, they lie constantly about what can be done, they do everything they can to avoid actually providing a solution!
I should have read mor reviews and spoke to more people before getting this agitated due to complete incompetence.
Today, Tigo has received my business, from a very nice man who seemed to understand the issues with Claro. He told me they are his best customer referral service!
- Everything unless you enjoy being abused and losing money
Preferred solution: Full refund
User's recommendation: No! Go somewhere else, we are now with Tigo, but only a few days so I cannot review them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want to cancel my plan but I am not in DR actually.
Buenos días,
Por favor, me gustaría cancelar mi plan porque ya no vivo en la República Dominicana.
Necesito ayuda con esto, por favor.
Factura del teléfono # 809524**** de la cuenta 79316****
Gracias,
Ornella Clarissa Remy
Preferred solution: I no longer live in Dr
User's recommendation: Claro is Number one
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Britt, Iowa
Not able to use Nagano
I am allergic to stevia. This product has it in it.
It does not take me 100 syllables to tell you that I am allergic to Stevia and cannot use this project.
I need to send this back to your company and get a full refund. Thank you Lin Rasmussen.
User's recommendation: Depends upon how you treat me in sending this back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
A return
The products are not helping me lose weight the way I was expecting them to. I don't know what else you want me to say here, but please feel free to let me know in detail what you want.
Preferred solution: Full refund
Bayamon, Puerto Rico
Service that is provided
The reception is very poor. My phone calls never go through.
And I went from t-mobile to claro was a big mistake. And when u take your phone to the store you purchased it at they wanna send u to another store that a hr away. Very poor service. I recommend you guys look into the service you provide.
I have a phone to make calls. E re
User's recommendation: Be more courteous to your customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coral Springs, Florida
Poor customer service
Waiting two days for TV/Internet installation.
Difficult to communicate with Claro folks as very few speak English.
Very disappointed with this company.
Waited all day, today, 5/25/2024, for the installer and he was a no show.
No call from claro to advise me of status.
After being on hold almost two hours for an English speaking person, I gave up.
Called their headquarters and left a message.
User's recommendation: Maybe liberty has better customer service.
Humacao, Humacao
No tv service since late morning
No internet for four days now.
No call today-I guess I need to upgrade because satellite tower near me is out.
Yeah Im not happy. Im thinking Claro told me I would have no problem getting service but they just fed me a line to get me in a contract.
Pajaros, Toa Alta
Not happy with Claro
No tv service since this morning
Ive already taken old router in for new one a month or so ago. Am told to take this one back to get another.
Am told satellite tower is not working so Im out of luck until its fixed.
I was told Claro service to Trujillo Alto is good.
User's recommendation: Maybe not buy Claro until you can be assured you get what you want. I took Claro’s word that I’d get good service. Oh well
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unlock iPhone 11 pro max
I bought this iPhone 11 Pro Max on eBay and it's paid off, but it's locked to you all. Can you please unlock the iPhone so I can use my phone with my service?
Please and thank you. The IMEI number is 353926****68078.
Preferred solution: Phone unlocked
Bellevue, Washington
Very poor service
For the 2 plus years I had their service it was poor, residential line rarely working, and technician repairs very poor and at times never came. Very poor to almost non-existing communication
San Juan, San Juan Municipio
Payment from the US
I have not been able to get in contact with claro Puerto Rico and I been calling them for many days now
User's recommendation: Stay away from claro PR
Homestead, Florida
Internet problems
Because there only problems an more situations every single time i try to resolve one of the many problems i have with my Internet services
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Purchase
I bought a recharge for Guatemala and the person hasn't received it yet. Why is that? I got charged on my account.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Request you to refund my amount for wrong recharge,
I am John, using my Claro SIM. My number is 787313****.
On 10 May 2024, I mistakenly recharged a wrong number for $20 and the wrong number is 939242****. I request that you refund my amount.
Despite calling customer care, there is no response.
Thank you.
With regards,
John.
- Net speed
- No customer service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Carolina, Carolina
Very bad service at plaza norte hauillo pr discrimination because they are not pricessiobsls
I when yo the store because my phone corny hold the internet when I moved to claro they told me the will pay the bill to liberty and now an employee add a note not to pay me I fill giggly descrinibTed against why does maneets if they do t like there no go go another job
User's recommendation: I will never recomer abtbody to claro false advertising
About
, , , ,
Claro is a media corporation that specializes in providing Internet and TV-related services. The corporation is headquartered in Puerto Rico. Claro operates mainly in South America. The company has resident offices in Ecuador, Brazil, Guatemala, Peru and Nicaragua. The corporation offers a large number of services such as IPTV, Dish TV, international mobile roaming, 3G and 4G Internet connection. Claro also provides different mobile roaming tariffs in collaboration with companies like Samsung, Sony and LG. In addition the company has recently launched a mobile application for Android and IOS smartphones.
Claro is ranked 681 out of 2056 in Telecommunications category
USA, Other
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Why every time I win free gifts you make it so hard for me to get that last $1 before I can get my free gifts