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Claro - Horrible Reception and the same for the service.

The area of Nuevo Arenal Costa Rica has a very large percentage of Ex-Pats and having to deal with the disgraceful service of ICE for many years we are left with Claro for TV and Internet. The TV is fine, but the internet is God Awful. Lucky to have 1mb. All complaints fall on deaf ears. Their So Called Service is the same. We spend unlimited time on the phone with them and seem to get nowhere, although they like to sympathizing with us, there is no remedy in sight. If anyone reads this and cares, Please Help Us. If not, I Can't wait until my contract is over..I have 4 houses that are serviced so they will be losing 4 accounts. Regretfully Yours
#1427417
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The costumer service is horrible, If you have a problem, they use their sarcasm and when you ask for speak with a manager they hang off the call. Even by chatting, the costumer service is poor and tricky. When you recharge you wallet by Claro's website, you can't use...
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1.0
Bayamón, Toa Alta
I didn't like
  • Lack of communication between them
  • Quality of service
  • Costumer service is the worst ever
#1380749
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I signed a two year contract with Claro in 2016. Everything was fine until I moved from Cupey to Río Piedras (neighboring boroughs in the San Juan area). I asked to transfer my account from my old place to the new place on August 2017, but it was never done. As you...
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1.1
#1379592
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Claro - Bad service

They have not contact me, and the service is getting worst.
#1339643
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I recently moved from Puerto Rico to Wisconsin, they don’t have service here and they refuse to cancel my account, I’m using another carrier now and throw away their SIM card two months a go and they still charging me every month for a service I don’t get . The last...
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1.0
Guaynabo, Guaynabo
#1339363
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Claro - No internet service or phone line

No internet or phone service for more than 3 months still waiting. The portable wireless internet box they give does not work even if you exchange the box for another one it still doesn’t work. Claro is a monopoly they should allow another company in there frenchise area for competition and maybe provide better service
#1315907
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Claro in Panama City, Panama - Bad expirience

A few months ago a got a claro modem, since then my problems begin, I am so frustrated with the bad service, every 27 th of the month they should activate my internet wish does not happen, i need to call or go at the store a wait for 24 hours,i am not receiving service for what am paying for,and then they tell you you need pay a penalty if you cancel before it times, I will never ever recomend claro service
2.7
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Panama City, Panama
#1315583
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Claro - Waiting for repairs sick of excuses

9 months waiting All i get is yes we will solve This phone is at my 93 yr mother Why Im still w you I dont know Im fed up
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1290857
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Claro - El Peor Servicio al cliente

Servicio al cliente es pésimo, te cobran por todo incluso cuando no te proven EO servicio.
#1276192
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Claro - Cancellation

I’ve been trying to cancel my services for two weeks now and when I call and let them know that I want to cancel all I get it’s please hold and then they hang up after a whole hour waiting. Also the chat did the same thing. They are the worst. Finally I got through and was told the I will be receiving two more bills and a final one before cancellation can go in affect. WHAT!! Never again.
#1255837
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