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Claro - Cancellation

I’ve been trying to cancel my services for two weeks now and when I call and let them know that I want to cancel all I get it’s please hold and then they hang up after a whole hour waiting. Also the chat did the same thing. They are the worst. Finally I got through and was told the I will be receiving two more bills and a final one before cancellation can go in affect. WHAT!! Never again.
#1255837
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Claro is the ***

Feel sorry for the people that have to pay for this shitty service
#1254320
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Following Hurricane Maria I paid my phone bill faithfully for 5 months with out any phone or internet services. When I returned equipment in March and asked to stop Claro I was told I could call customer service and receive a refund for $325 however Claro continues to...
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#1251873
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Claro - Refund

Been waiting for a refund for over 8months and every time i call they say the case has been escalated call back in two weeks and nothing happens ....siempre ke llamo para un reembolso del deposito de una cuenta dicen ke el caso se escalo y ke llame en 15 dias y vuelvo y llamo y dicen lo mismo ....pillos...rateros...no usen esta compañia!!
#1251054
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Claro fraud.

It's been 6 months I don't have service on a tablet.they have me make payments on a promise that it will work.lies and there customer service are abusive.they get mad and won't listen.
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
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#1212772
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Desde el mismo principio fui engañado con palabras melosas de una vendedora en Puerto Rico. Buscaba un pre-pagado y me convence que con factura era lo mismo y que no tenía contrato. Hasta ahora todo parecia bien. Solo hasta que deseo cancelar la cuenta y es en ese...
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1.0
I didn't like
  • Quality of service
  • Go to another company
#1208513
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Claro - Worst company in PR!!!

They make you pay for a service you dont receive, and when u do, ITS POOR!! They state in their site that the LTE is from 5mbps to 12mbps, but I barely get 0.80mbps...And that Hspa+ is from 4 to 8mbps, *** NO! And they dont care either! I ended my contract, where in the contract does it say that I HAVE to pay for a bad service? Went to At&t and I ALWAYS get good service and great speeds. F Claro
#1203991
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Claro - Worst Customers Service

Wish we could choose 0 or below. Been waiting over 3 hours standing, only 4 small benches. Have to show up in person from the mainland to cancel an account. Personnel sitting around doing nothing or chatting among themselves. Horrible!!!!!
1.0
Details
Advertised vs Delivered
Coverage Area
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Value for money
Warranty
Website
#1193856
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Claro sucks

claro telefonía Central America is one of the worst companies I have come across in my life. customer service outdated, mosty incompetent, unfriendly. automated responses, little committment, deeply flawed. {{redacted}}
#1190131
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I purchased an Iphone today 2/12/18 at 500pm and told not to turn on phone until 8pm in order for it to activate. At 830pm i called and they told m to wait until 10pm and the phone would be all set. It is 1100pm and no service and no after hours customer service to...
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1.0
#1188571
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