Contact Claro Customer Service
Claro Phone Numbers and Emails
Toll-Free Number:
-
(833) 642-5276
Customer Service:
-
+1 787 269 4785Canton Mall
-
+1 787 860 3530Fajardo
-
+1 787 866 3800Guayama
Claro Emails:
Legal
Copyright Infringement Inquiries
Technical Support
correspondencia@jrpr.gobierno.pr
Contact Information
Claro Website:
Claro Help Center:
Corporate Office Address:
Claro Puerto Rico
1515 Av. Franklin Delano Roosevelt, San Juan, Guaynabo
Puerto Rico,
Canary Islands
00936-0998
Spain
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 5:00pm
Copyright Infringement Inquiries
PO Box 70367,
San Juan, PR 00936-8367
How Good is Claro's Customer Service?
Summary of Claro Customer Service Calls
1.1K
TOTAL
CALLS
CALLS
01:20
AVG CALL
DURATION
DURATION
6%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Claro?
Payments and Charges Question:
- “Trying to pay my bill by phone, when I put the amount is telling that the amount is not correct”
- “ACP reflecting on bill”
- “Pagar mi bill”
Product/ Service Question:
- “Wifi”
- “Phone not working”
- “Internet”
Staff Question:
- “Customers service”
- “No service”
- “My service rooming its off”
Activation/ Cancellation Question:
- “Cancel”
- “I can't activate my phone”
- “Cancel service”
Request for Information Question:
- “I got a new Google pixel 7 pro, now I can't send or get pictures because it says mms are not supported by claro how do I fix this because if I can't I'll have to find a new data provider”
- “Speak with a representative”
- “Speek white technical support”
Account Question:
- “My acct was charged”
- “My account is restricted”
- “Put account on hold”
Return/ Replace Question:
- “To change my phone number”
- “Information to return product to be sent to Clara Media Returns in Talmadge, Ohio”
- “Want to return Gluco Switch capsules unopened bottles 2. For a Refund of $177.00. ! Tks Customer #26388994.”
Cards Question:
- “Hi I want to top up my SIM card”
- “Need to order sim card”
- “Sim card”
Refund Question:
- “Refund”
Shipping and Delivery Question:
- “The person did not receive the minutes I send”
- “I just send minute to phone number in DR the person is not recieve the minutes. What is going on ?”
- “Wondering if you got package i sent?”
Employment Question:
- “I recently moved to guatemala, And I'm having a little problem getting another job. I just need an extension for1 week it would be Absolutely a godsend. If you can help me with my problem Please help”
Website/ Application Question:
- “I did an application for iPhone 15”
Other Question:
- “To swap my esim from my old iPhone to another iPhone”
- “Q pague el recibo de pago de claro y no me lo han instalado quiero saber por que”
- “Consultar valor de una factura”
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Claro