Product: Claro Phone Service Clear all filters (0 of 13 reviews match)
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When I returned equipment in March and asked to stop Claro I was told I could call customer service and receive a refund for $325 however Claro continues to bill me! It is impossible to get a live English speaking person to help. When I went to the Claro store in...
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Anonymous
Anonymous

I AM HAVING SIMILAR ISSUE

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Claro Phone Service
#1251873
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My grandma has Claro and has been without service since Hurricane Maria. We called several times, and again, the call was passed among the employees like a hot potato; nobody was able to give me a credit in the bill or inform me that I had allegedly 20 days to make a...
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Claro Phone Service
#1175746
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Claro - Horrible service

My plan includes calls to the U.S. and internet. I can rarely do either. I can never call moviestar and even other claro phones are unreliable. These 2 companies are criminal, should be in jail
1.0
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Managua, Managua Department
Product
Claro Phone Service
#1163790
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I have an elderly parent with a mobile account with Claro de Puerto Rico. My mom became ill and we decided to take care of her and her bills. Since she had no need for her simple cell service (being charged $60 a month for basic service and an average of 16 minutes of...
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Anonymous
Mary Ann

I have not had phone service since Hurricane Maria (9/20/2017) and my phone bill comes in at the price I paid when I had phone service..i tried to fix this w/customer service ...

Anonymous
Mary Ann

I do agree the service is not the best and there is not an easy fix on the c/s phone call... you have wait a long time for help in their service centers..

Product
Claro Phone Service
#814490
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the most pathetic customer service this side of the whole universe 7 hours trying to get any body that gives a dam about the service. paid my ebill before it was due. then I had no phone or internet called customer service and for the next SEVEN HOURS was passed...
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Anonymous
Boriken

I keep calling but nobody's home. I haven't had service since hurricane Irma but the bills keep coming and I'm not paying them.

1.7
Product
Claro Phone Service
I didn't like
  • Not recommend anyone
#763952
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1.I had two claro phones and one got lost I told one of claros agents in arecibo and I told him to cancel the agent said that it was cancel, but when I saw my credit report it was there it pissed me of because the agent said it was cancel and I did not need to pay...
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Anonymous
Anonymous

Claro is not a bad cellphone company, the employees are the one's giving the company a bad name, they are incompetent, errogant, and belittle their client...thank God, for At&...

Arecibo, Arecibo
Product
Claro Phone Service
#531911
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I HAVE BEEN IN PUERTO RICO FOR 5 MONTHS, SO, EVERYBODY TOLD ME THAT CLARO WAS THE ONE, WENT TO CLARO BOUGHT A SAMSUNG. FIRST INCONVENIENCE...BATTERY WAS UPSIDE DOWN, THE CELL DIDN'T WORK, TOOK IT TO THE "HEADQUARTERS" IN SAN PATRICIO, THEY REALIZED THAT, PUT IT BACK...
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Claro Phone Service
#421150
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Have called five time to cancel services after several info is taken and several phone transfers i get connected to a fax number or just disconnected, i have left several e-mails and have not even been acknowledged! very poor customer service. So i don't even know...
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glynn
glynn

that's claropr modus operadi big problem in Puerto rico same problem

Product
Claro Phone Service
#404586
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I have two Claro accounts. I need to cancel one, because the phone was stolen and I have no money to buy a new phone. Claro wants to charge $600 for the cancellation. I think that's too much money. Im willing to pay the most $250. But they insist that's the...
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Anonymous
chino

im trying to get out of my 2 year contract with claro to i hate it when i get multiple phne calls about when i have to pay my cell phone. *** i know i have to pay my bill *** ...

Anonymous
Salsero

To get out of any cellphone wireless contract simple be firm and tell them you moving out of the island to florida ,here in Kissimmee there's a dead zone or find an area in an...

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Claro Phone Service
#366232
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going on four weeks now i have not been able to access facebook threw claro,i have made 5 phone calls to them and i always get the same answer from their tech department.THERE IS A PROBLEM WITH THE WIRELESS SYSTEM,YOU JUST HAVE TO WAIT.really?its supposlbly all claro...
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Anonymous
Fed up with Claro

We live in Caimito Alto, Puerto Rico and have had Claro internet and land line for about one year. I work remotely for a US company and rely on this service for work as well ...

Anonymous
koushikahmed14

Hello dear, don\'t waste your valuable time in fb. try to earn true cash like me. my roomate\'s sister-in-law got paid $20415 the prior month. she is making income on the inte...

Manati, Puerto Rico
Product
Claro Phone Service
#328363
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