CLARO mobile phone customer service is lousy and irresponsible. They cannot repair a phone in a reasonable time neither assure it will be replaced if the repair is not done in a certain period.
It has taken them 39 days and still no word of the phone. AVOID CLARO at all cost. Customer Service manager, Berliz Carrasquillo, is not able to commit neither capable of presenting a written company policy.
The contract is not clear ("CLARO" is the spanish word for "clear"). No customer rights exists and they rely on their fraudulent public relations ads campaign.
As for federal regulations on customer rights protection - CLARO - will not abide by them.
Review about: Claro Phone Service.
Monetary Loss: $200.