Richard B Mio

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Verified Reviewer
| map-marker Lajas, Puerto Rico

Completely dissatisfied

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Since I move out of PR I have tried multiple times to obtain information from the company in order for them to unblock my number so I can carry my phone to another phone company. This has required multiple days, dozens of hours and dozens of calls, getting hung up on mutiple times by their so call customer service personnel, spoken to supervisors telling me they can't understand what's wrong.

Saying they'll call me back and not doing so. And here I am 3 full days into this ordeal and still unable to transfer my phone number, stuck with a phone constantly roaming, unable to get even my messages unless I am getting wifi and they still say I have to call them back tomorrow to see what they can do since they still can't understand what is the issue.

In the mean time they just want to convince me to stay with them as my service carrier. Worst experience, worst everything ever.

Att, Richard Bezares

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Pros:
  • I can find any
Cons:
  • All

Preferred solution: Free up unblock my number so I can finally carry ito er to another phone company which can actually service me where i now live.

User's recommendation: Run the other way. Never go to this company. Worst service and customer service ever.

1 comment
Patsey Uno

Were you ever able to get number unblocked? I am also trying to get them to unlock a phone to use with another carrier.

Luis C Scj
map-marker Bayamon, Bayamon

Need internet connection

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Not enough connection to give or take classes.
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Preferred solution: Let the company propose a solution

User's recommendation: I have no idea!

Anonymous
map-marker Philadelphia, Pennsylvania

Need to recharge a phone

They're not helping with anything , they saying now is they can't see any charge in the cellphone line, so I'm tired to reach them and reaching you guy with any answer.
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Anonymous
map-marker Vega Baja, Vega Baja

Pay bill

I payed with my credit card to the wrong number what to do???
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Loss:
$30

Preferred solution: Deliver product or service ordered

Laura S Hna
map-marker Corozal, Corozal

Can't get ahold of anyone to install

Lines are always busy bogus Don't think line is real
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Preferred solution: Deliver product or service ordered

Johnny D Nwk
map-marker Orlando, Florida

My internet is out , no service

No internet services for more than 1 week
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Preferred solution: My service returned

Anonymous

Extremely POOR service! Absolutely NO customer service

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Be aware!!! POS company... they capitalize from lack of competition in our area ( monopoly ) ... Abusive ( they charge $ , for services Not rendered... they will NOT admit fault ... multiple bureaucratic hurdles to avoid proper responsibility!!!. Also they damaged credit score wrongfully...NO body accept responsibility ...
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User's recommendation: Absolutely NOT !!!

Gustavo R Sdb

Incompetent

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I have tried for more than 30 days to cancel my account. To no avail. They continue to bill me and refuse to cancel my account. 80085****-*39-260-****
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Cons:
  • Terrible customer service

Preferred solution: Cancel my *** account

User's recommendation: Go with a different company

Nairda M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Installation

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None of your phone service works and I wanted service 813-****
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Pros:
  • I can find any
Cons:
  • Unfair
  • Quality of service

Preferred solution: Answer your phone for information company failure for new customers

User's recommendation: Should be available service

MARIBEL F Ybi

FALSE ADVERTISEMENT

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INTERNET CLARO advertises upon google search offering mbps DSL mbps FIBER for those who are privy to speed test I purchased mbps and after the speed test (with the technichian present) was informed that I would not receive even mbps. I didn't even have the services on for hrs when I called t cancel the contract when I was informed THAT I COULD NOT CANCEL!!!! CLARO IS A FRAUD THE REPRESENTATIVE EVEN SUGGESTED THAT I "PASS THE ACCOUNT ON TO A FRIEND, FAMILY MEMBER OR NEIGHBOR" COMCAST, DIRECT TV OR AT&;;;;;;;;;;;T WOULD NEVER EVER SUGGEST ANYTHING OF THAT NATURE. I LIVED IN NJ FOR 30+ YEARS had service with Xfinity and they were awesome!!! move to PR and CLARO takes FULL ADVANTAGE OF CUSTOMERS THAT ARE NOT AWARE OR COMPUTER SAVVY!!!!
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Preferred solution: cancel contract today is only 24 hours

Moises L Jzr
map-marker Lakeland, Florida

I want to know if this cell number still available..787 393 ****B/a at a an

I would like to recuperate this phone number, can it be done?
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Preferred solution: Recuperate a phone number

Jorian Suj
map-marker Miami, Florida

Worse service

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I pay my dada phone and not service,customer service no answer
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Loss:
$20
Cons:
  • Costumer service is the worst ever
eneida l

Telephone service

I am livid. My parents are in mayaguez puerto rico. They cannot receive incoming or make out going calls. I'm texting from New Jersey. I've called 6 numbers for claro after 7 rings it disconnects. I 7nderstand the pandemic we are in, believe me. We are 2nd infected state. My father has a severe heart condition and 8t would be a horrific tragedy if something was to happen to him for not being able to CALL 911!!!! THEY ARE USING MY AUNTS CELL THE NUMBER IS 201889****. 14 SECTOR LA CEIBA MAYAGUEZ PR 00680. PLEASE RECTIFY THIS SITUATION ASAP
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Preferred solution: FIX MY PARENTS PHONE 7878336368

Maria P Xdh

Be aware they rip you off

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No power for 4 days due to earthquake. I called and was told they were crediting my march invoice for $20.00. Called today and lady practically called me a liar So do not believe them that you are getting a credit. This company is a rip off.
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Loss:
$20

Preferred solution: Price reduction

Anonymous
map-marker Orlando, Florida

Have been charged for services not rendered

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Yes, I pay for 10 Mega internet and only get 2 megas in my community. Im locked in a contract
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