Claro
Reviews and Complaints
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Verified Reviewer | Lajas, Puerto RicoCompletely dissatisfied
Since I move out of PR I have tried multiple times to obtain information from the company in order for them to unblock my number so I can carry my phone to another phone company. This has required multiple days, dozens of hours and dozens of calls, getting hung up on mutiple times by their so call customer service personnel, spoken to supervisors telling me they can't understand what's wrong.
Saying they'll call me back and not doing so. And here I am 3 full days into this ordeal and still unable to transfer my phone number, stuck with a phone constantly roaming, unable to get even my messages unless I am getting wifi and they still say I have to call them back tomorrow to see what they can do since they still can't understand what is the issue.
In the mean time they just want to convince me to stay with them as my service carrier. Worst experience, worst everything ever.
Att, Richard Bezares
- I can find any
- All
Preferred solution: Free up unblock my number so I can finally carry ito er to another phone company which can actually service me where i now live.
User's recommendation: Run the other way. Never go to this company. Worst service and customer service ever.
Need internet connection
Preferred solution: Let the company propose a solution
User's recommendation: I have no idea!
Need to recharge a phone
Pay bill
Preferred solution: Deliver product or service ordered
Can't get ahold of anyone to install
Preferred solution: Deliver product or service ordered
My internet is out , no service
Preferred solution: My service returned
Extremely POOR service! Absolutely NO customer service
User's recommendation: Absolutely NOT !!!
Incompetent
- Terrible customer service
Preferred solution: Cancel my *** account
User's recommendation: Go with a different company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInstallation
- I can find any
- Unfair
- Quality of service
Preferred solution: Answer your phone for information company failure for new customers
User's recommendation: Should be available service
FALSE ADVERTISEMENT
Preferred solution: cancel contract today is only 24 hours
I want to know if this cell number still available..787 393 ****B/a at a an
Preferred solution: Recuperate a phone number
Worse service
- Costumer service is the worst ever
Telephone service
Preferred solution: FIX MY PARENTS PHONE 7878336368
Be aware they rip you off
Preferred solution: Price reduction
Have been charged for services not rendered
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Were you ever able to get number unblocked? I am also trying to get them to unlock a phone to use with another carrier.