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Mi mamá intentó desconectar la línea residencial por El Paso del huracán maria ya no tienen servicio por 3 meses ahora que por problemas de salud tuvo que venir a vivir a los estado unidos cuando su esposo intentó ir a desconectarlo le dijeron que no podía pq el no...
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#1149218
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I am very upset about claro pr. Because i signed a 2 yr contract and i only get service 5 days a month if lucky. and when I asked to ge out of the contract the aked for a penalty fee like the are keeping up for their agreement. i dont want dicounts on my bill i want...
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Anonymous
Rick

The worst tel.company in the world!!!!!THIEVES AND CON ARTISTSMAY THEY LOSE THEIR LAST PENNY.I BELIEVE THEY WILL. U WILL C.The JUSTICE STILL EXIST YET.ILL BROSDCAST THEIR LOUS...

#1094440
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First We ordered a PACKAGE, I have had the same phone # for 13 years and did not want to change so to simplify, we decided to put it in my wifes name to keep the number and once all was working we would cancel the internet in my name. They were to install 10MB , we...
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#1086714
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Claro - Service SUCKS!

Claro
#1144464
1.6
Details
Too many instances of complete idiocy and LACK of service.
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Claro - Since huracain Irma Sept 6th I have No Internet

Claro
#1138026
1.0
Details
Claro wants payments for No service & rotten customer service, I'm leaving PR since I don't have light,water or cable & No internet Plus Claro won't cancel without their termination fees..What happen to keeping the customer happy?
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Claro Customer Care Review

Claro
#996971
1.0
Details
Worst company!!!! worst customer service!!!!!! Appointments come and go no one ever shows up no phone calls no cancellations on their part This company should not be in business if you can avoid this company do so !!!!
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Diversity of Products or Services
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Claro Customer Care Review

Claro
#981771
Lamentablemente es negativa cuando he tratado de cancelar la cuenta porque me mude de PR...me dejan en la linea y luego me transfiere a dept. de cancelacion y indican que no me escuchan....
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I have been a customer of their services for about 5 months now, the first 2 months everything was fine. Now 3 months later and the internet speed has drastically reduced,the quality of the service is so bad that if there are more than 2 people connected the internet...
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Anonymous
joe mahany

claro internet claro phone service they all suck avoid this company at any cost

Bogota, Bogota
#1072603
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Just within 2 days of being a new client to Claro PR, I went in to review some features on my new mobile, I was sent to tech support. There were two attendants for this during lunch, and then there was only one left. I saw the flip phone I originally wanted so thought...
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1.0
I didn't like
  • Pathetic service lies and more lies
  • Manager
  • Unfair
#1051622
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I became I a new client on a Saturday. The following Monday I went to check some functions on my new cell phone. I was asked to sign up for tech support, two guys were attending during lunchtime and one of them left, a longer wait during lunch break. I had seen the...
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San Juan, Guaynabo
#1050892
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In February 2013 this customer purchased and paid for in full 5840 Quetzals for an IPhone 5 from a Claro shop to replace an Iphone which was stolen at gunpoint. This new Iphone had the same number as the stolen one. The stolen Iphone was under contract and the contract...
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I didn't like
  • Way too expensive
  • Unfair
  • Greedy policy
#1010079
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Nunca me había topado *** una compañía tan irresponsable como ustedes. Solicité servicio nuevo de Internet *** ustedes y ya van dos semanas y aún no me instalan. Siempre una excusa. Para.colmo solo me ofrecen una velocidad máxima de 1mb. Las compañías de su competencia...
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1.7
#1003585
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I wanted to upgrade my internet from 4 mega to 10 this has been a daily battle with tech support? for more than 4 months everybody in condo has got it even 16 megas its the same line same substation but all im getting is lies more lies every time I call. lady in apt...
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2.5
I didn't like
  • Pathetic service lies and more lies
  • Lack of communication between them
#1002083
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my brother move from Puerto Rico to Charlotte NC. He cell phone service with Claro Cellular contract of two years. we call the customer service because phone will said romping went making a call they reply they was no change for this tittle did we know after...
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1.0
I didn't like
  • Manager
  • Not recommend anyone
#890008
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