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I am very upset about claro pr. Because i signed a 2 yr contract and i only get service 5 days a month if lucky. and when I asked to ge out of the contract the aked for a penalty fee like the are keeping up for their agreement. i dont want dicounts on my bill i want...
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#1094440
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First We ordered a PACKAGE, I have had the same phone # for 13 years and did not want to change so to simplify, we decided to put it in my wifes name to keep the number and once all was working we would cancel the internet in my name. They were to install 10MB , we...
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#1086714
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I have been a customer of their services for about 5 months now, the first 2 months everything was fine. Now 3 months later and the internet speed has drastically reduced,the quality of the service is so bad that if there are more than 2 people connected the internet...
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Bogota, Bogota
#1072603
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Claro Customer Care Review

Claro
#996971
1.0
Details
Worst company!!!! worst customer service!!!!!! Appointments come and go no one ever shows up no phone calls no cancellations on their part This company should not be in business if you can avoid this company do so !!!!
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Diversity of Products or Services
Style and Design

Claro Customer Care Review

Claro
#981771
Lamentablemente es negativa cuando he tratado de cancelar la cuenta porque me mude de PR...me dejan en la linea y luego me transfiere a dept. de cancelacion y indican que no me escuchan....
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Short Review on December 29, 2016

Claro
#981725
Claro is a *** it dosent work *** you claro you piece of ***. :)
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Claro Customer Care Review

Claro
#980263
1.0
Details
Claro Puerto Rico, is worthless, worst customer service possible and yes they use lots of profanity, no home service for weeks and they expect you to pay in full every month!! Everyone stay away from Claro Puerto Rico!!!!!
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Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
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Just within 2 days of being a new client to Claro PR, I went in to review some features on my new mobile, I was sent to tech support. There were two attendants for this during lunch, and then there was only one left. I saw the flip phone I originally wanted so thought...
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1.0
I didn't like
  • Unfair
  • Pathetic service lies and more lies
  • Lack of communication between them
#1051622
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I became I a new client on a Saturday. The following Monday I went to check some functions on my new cell phone. I was asked to sign up for tech support, two guys were attending during lunchtime and one of them left, a longer wait during lunch break. I had seen the...
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San Juan, Guaynabo
#1050892
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In February 2013 this customer purchased and paid for in full 5840 Quetzals for an IPhone 5 from a Claro shop to replace an Iphone which was stolen at gunpoint. This new Iphone had the same number as the stolen one. The stolen Iphone was under contract and the contract...
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I didn't like
  • Too much pricing disparity
  • Way too expensive
  • Unfair
#1010079
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Nunca me había topado *** una compañía tan irresponsable como ustedes. Solicité servicio nuevo de Internet *** ustedes y ya van dos semanas y aún no me instalan. Siempre una excusa. Para.colmo solo me ofrecen una velocidad máxima de 1mb. Las compañías de su competencia...
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1.7
#1003585
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I wanted to upgrade my internet from 4 mega to 10 this has been a daily battle with tech support? for more than 4 months everybody in condo has got it even 16 megas its the same line same substation but all im getting is lies more lies every time I call. lady in apt...
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2.5
I didn't like
  • Lack of communication between them
  • Pathetic service lies and more lies
#1002083
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my brother move from Puerto Rico to Charlotte NC. He cell phone service with Claro Cellular contract of two years. we call the customer service because phone will said romping went making a call they reply they was no change for this tittle did we know after...
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1.0
I didn't like
  • Not recommend anyone
  • Manager
#890008
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CLARO - Internet Service Review from Bogot, Distrito Especial
Terrible service, the Internet hasn't been working for a week and these Mofos keep you on the phone trying desperately not to send a technician when clearly the properly is physical... Never again OBSCURO!!!
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1.6
Bogot, Distrito Especial
I liked
  • Hd channels
  • Movie channels
I didn't like
  • Bad phone
#883892
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